1. Return Window

• We accept returns within 30 days of the purchase date.
• To be eligible for a return, the item must be in its original condition (unless it was defective when arrived), unused, and in its original packaging.

2. Skincare Sets

• Skincare sets can only be returned if unopened, unless they are defective or if a valid reason is determined by our support team.
• If you believe your item is defective, please contact us at support@chertu.com. While we have strict quality control measures, we will investigate any reported defects and suggest a solution that is at no cost to the customer, including a full refund if necessary.

3. Refund Method

• Refunds will be issued to the original payment method used during purchase.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective.
• For defective items, our support team will provide a solution at no cost to the customer, including shipping costs if applicable.

5. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us at support@chertu.com immediately.
• Refunds or replacements for lost or damaged packages will only be issued after an investigation is completed and confirmed by our shipping partner.

6. Final Sale Items

• Certain items may be non-returnable or final sale. These items will be clearly marked on the product detail page where applicable.

7. How to Initiate a Return

• Log in here to initiate the return process or contact our support team at support@chertu.com with your order details and the reason for your return.
• Our team will guide you through the return process and provide instructions for shipping the item back.

8. Exceptions and Valid Reasons

• Items returned due to valid reasons, such as receiving the wrong product or a defective item, will be processed at no cost to the customer.
• Please note that subjective reasons, such as a change of mind, may not qualify for returns unless the item is unopened.

9. Quality Control

• We take pride in our rigorous quality control processes to ensure the best products. However, if a defect occurs, we will make it right by offering solutions, including refunds, exchanges, or replacements.